Shailesh Maurya
SaaS Customer Success Leader | Enterprise & Named Accounts | CRM, MarTech & Digital Experience | Driving Adoption, Retention and Growth
- Role
- Associate Director - Customer Success Bfsi at LeadSquared
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shailesh Maurya
Customer Success Leader with 16 years of experience managing enterprise and named accounts across BFSI, Fintech, E-com, Travel and digital first industries.• Proven track record in driving adoption, retention, and ARR growth across CRM and MarTech platforms.• Adept at executive stakeholder management, value realization frameworks, and building long-term strategic partnerships that deliver measurable business outcomes — improved lead velocity, higher funnel conversions, automation-led productivity gains, and stronger customer experience.What I bring: Driving adoption across multi-product ecosystems Building executive-level alignment and trust Managing renewals & expansion motions Delivering high-impact QBRs & strategic roadmaps Solving complex business challenges through data & insights
Experience
Associate Director - Customer Success Bfsi
May 2024 — Present · Mumbai, IN
Education
University of Mumbai
Master of Management Studies, Marketing
2007 — 2009
1% Club
Personal Finance Mastery, Personal Finance
University of Mumbai
Bachelor of Management Studies, Marketing
2004 — 2007
Skills
- Marketing Communications
- Email Marketing
- Team Management
- Brand Management
- Marketing Strategy
- Online Advertising
- Coordination
- Social Media Marketing
- Strategy
- Advertising
- Logo Design
- Quality Control
- Marketing
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