Shailesh Lingampalle
Unit Manager @ICICI Bank
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WORK HISTORY
Unit Manager @ICICI Bank
Pune, IN
Profile & Responsibilities:\\\\n-Currently working as Unit Manager in Central Process Team and RPC at ICICI Bank, RPC Pune.\\\\n-Responsible for enhance the process of Account serving, all type of rekyc automation and retail banking group.\\\\n-FPR for quality checking with big data analysis and Internal audit for RoMG for all type of servicing request. Need to highlight all data MIS report to senior management.\\\\n-FPR for learning matrix creation for whole liability operations group.\\\\n-FPR for BO Legacy data identification for all type of account where applicable as per RBI Guidelines.\\\\n-FPR for training and process implementation for Ops serve team\\\\n-Responsible for freeze and lien marking of the accounts under banking regulations fulfillment\\\\n-Responsible for Account opening and servicing for Trust, Association, Society and Club (TASC) accounts, with emphasis on Customer Due Diligence (CDD), and Enhance Due Diligence (EDD) for high-risk customers\\\\n-To review the internal process compliance as per RBI guidelines\\\\n-Quality Checking and Monthly Information System (MIS) report which helps reviewing and controlling the operations\\\\n-Software proficiency on SAAS, CRM, FCRM, DB tracker, Omni flow,servosys, epiplex 500, video kyc, digital kyc and FINACLE\\\\n-Team player with excellent people management, planning and problem-solving skills\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Bharati Vidyapeeths Institute of Management Studies & Research
Master of Management Studies, General
ABOUT SHAILESH LINGAMPALLE
Working as Unit Manager in Central Process Team and RPC at ICICI Bank, RPC Pune. • Responsible for process enhancement of Account serving, all type of rekyc automation and retail banking group. • FPR for quality checking with big data analysis and Internal audit for RoMG for all type of servicing request. Need to highlight all data MIS report to senior management. • FPR for learning matrix creation for entire liability operations group. • FPR for BO Legacy data identification for all type of account as per RBI Guidelines. • FPR for training and process implementation for Ops serve team. • Responsible for freeze and lien marking of the accounts under banking regulations fulfillment. Responsibilities handled at RPC MUMBAI Location. • Worked as Unit Manager for Account Servicing team at ICICI Bank, RPC Mumbai. • Responsible for Account opening and servicing for Trust, Association, Society and Club (TASC) accounts, with emphasis on Customer Due Diligence (CDD), and Enhance Due Diligence (EDD) for high-risk customers • Verifier (auditor) for account opening (Savings, Current, TASC) • Expertise in re-KYC of all types of accounts-Savings, Current, TASC • Also executed an inspection audit for ICMC Bandra for 2% audit • Member of service quality development team and worked on Big Data Analytics • Software proficiency on SAAS, CRM, FCRM, and FINACLE
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