Shailesh Swamy

Senior Customer Success Manager at Skillsoft

Role
Senior Customer Success Manager at Skillsoft
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Shailesh Swamy

Customer Success Manager with 18+ years of experience driving enterprise SaaS adoption, learning impact, and customer value realization across the IT & ITES ecosystem. Deep expertise in partnering with large, complex organizations to translate learning strategies into measurable business outcomes—including workforce capability uplift, certification adoption, productivity gains, and long‑term platform ROI.CORE COMPETENCIES Customer Success | SaaS Adoption | Enterprise L&D | Value Realization | Executive Stakeholder Management | Learning Strategy | AI & Digital Skilling | Retention & Expansion | Workforce Transformation

Experience

  1. Senior Customer Success Manager

    Skillsoft

    Feb 2026 — Present

Skills

  • Transition Management
  • Service Delivery
  • Business Analysis
  • Vendor Management
  • Team Management
  • Performance Management
  • Workforce Management
  • Outsourcing
  • Bpo

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Shailesh Swamy — Senior Customer Success Manager at Skillsoft in Hyderabad, TG, IN | Unifers