Shailesh Swamy
Senior Customer Success Manager at Skillsoft
- Role
- Senior Customer Success Manager at Skillsoft
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Shailesh Swamy
Customer Success Manager with 18+ years of experience driving enterprise SaaS adoption, learning impact, and customer value realization across the IT & ITES ecosystem. Deep expertise in partnering with large, complex organizations to translate learning strategies into measurable business outcomes—including workforce capability uplift, certification adoption, productivity gains, and long‑term platform ROI.CORE COMPETENCIES Customer Success | SaaS Adoption | Enterprise L&D | Value Realization | Executive Stakeholder Management | Learning Strategy | AI & Digital Skilling | Retention & Expansion | Workforce Transformation
Experience
Senior Customer Success Manager
Feb 2026 — Present
Skills
- Transition Management
- Service Delivery
- Business Analysis
- Vendor Management
- Team Management
- Performance Management
- Workforce Management
- Outsourcing
- Bpo
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