Shailesh Singh
Helping Enterprises Scale CX | Genesys Cloud & AI-Powered Contact Centers | BITS Pilani, M.Tech | 11+ Years Driving CCaaS Innovation
- Role
- Assistant Vice President at EXL
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shailesh Singh
11+ Years of experience encompassing a wide range of skill set, roles in Contact Centre Solution mainly in Genesys-Have extensive consulting, implementation, and support experience in Genesys Cloud and Engage, NuanceMix-AI, Microsoft DCCP, Five9 CCaaS, and other leading technologies in the contact center space-Extensive consulting and pre-sales experience in global business opportunities for winning new proposals for the organization by providing demos of various operating models for multiple technologies-Extensive experience in Techno Functional and Solution Designing and providing business value to clients-Worked on Migration and Transformation of mid size to large contact centers on CCaaS platforms-Worked and led the latest in market technology features like Generative AI, ChatGPT, Open AI integration with Contact Center- Worked on CI/CD in the contact center space using Terraform, GitHub, Git Actions, Jenkins
Experience
Assistant Vice President
Nov 2025 — Present · Gurugram, IN
Solution Architect
Education
St John's School
High School, Elementry and High School
2000 — 2008
Birla Institute of Technology and Science, Pilani
Master’s Degree, Software and Telecommunication Engineering
2014 — 2016
BMS Institute of Technology and Management
Bachelor of Engineering (BE), Electronics and Communications Engineering
2009 — 2013
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