Shailesh Singh Bhadowria
CX Professional of the Year|| General Manager- Pristyn Care||MBA- Operations & Data Science||Patient Experience||Six Sigma BB||Crisis Management||Business Strategy||People Leader|| Problem Solver
- Role
- General Manager at Pristyn Care
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shailesh Singh Bhadowria
Results-driven leader with 14+ years of experience driving success in customer service, business operations, and process management. Proven track record of boosting financial performance, enhancing productivity, and streamlining internal processes. Core Achievements: Team Leadership: Built and led dynamic, high-performing teams across diverse projects.🤝 Client Management: Successfully handled complex client engagements, consistently exceeding expectations. Process Optimization: Developed innovative performance management tools and standards for BPOs. Project Success: Delivered key initiatives across major industry verticals, including E-Commerce, Travel, Technical, and Telecom. Operations Management Expertise:Mastered customer lifecycle management in the outsourcing/offshoring industry.Proficient in multitasking, meeting tight deadlines, and consistently surpassing targets. Certifications:🥋 Lean Six Sigma Black Belt Certified ISO 9001:2015 Certified🧠 Certified in The Seven Basic Quality Control Tools Specialties: Service Delivery | Quality Control | Workforce Management | Attrition Control | Customer Experience Strategy & Implementation | KPI Management | People Development | Conflict Resolution | P&L Management \"If your actions inspire others to dream more, learn more, do more, and become more, you are a leader.\"
Experience
General Manager
Apr 2024 — Present · Gurugram, IN
CX Professional of the Year 20••••26.Winners at the 5th Annual CX Excellence Awards 2025! Excellence in Patient-Centric Initiative (Healthcare).Building Patient Experience in Top Healthcare Unicorn Startup.Managing all aspects of a patient’s experience, both concerning their treatment and their overall stay at your healthcare facility.Communicating with patients to determine their needs and identify a path toward treatment and progress.Empathizing with patients concerns on their path toward recovery and helping them take steps to replace anxiety with peace of mind.
Education
University of Lucknow
Bachelor of Commerce (B.Com.), Accounting and Business/Management
2007 — 2010
University of Lucknow
Bachelor of Laws (LL.B.), International Law and Legal Studies
2010 — 2013
Army Public School, Nehru Road, Lucknow
Intermediate , International Business/Trade/Commerce
1995 — 2007
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Operations Management and Supervision
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.