Shailesh Ruikar

About Shailesh Ruikar

Shailesh with MBA in General Management from Indian Institute of Management Indore Possess over 5 years of experience in Program Management, Strategy & Operations and Business Development within high-impact organizations such as Amazon & Maruti Suzuki.Shailesh is currently working as a Sr. Program Manager, leading Under-the-roof (UTR) and Speedcharters for India for Amazon India Last Mile operations; steering UTR efficiency and productivity, Process and Solutions Engineering, Automation solutions, Standardization and Continuous improvement with Lean Excellence, UTR tech. changes; spearheading the roll-out of a Same-Day Delivery and multi-cycle connection program in 50 cities; network expansion using air/rail/road transport to reduce delivery time and improve 0D/1D GVS for metro and non-metro cities.Previously he worked as Channel Relationship Manager at Mumbai Last Mile Amazon, Acted as liaison between Channel Partners and the Last Mile team to enhance performance and customer experience. Built and managed a delivery capacity of per day across 3 Amazon and 10 partner sites through IHS and service partners.He has worked as Territory Service Manager (NEXA Channel) at Maruti Suzuki India Limited from July\'17 to June\'18.He is highly motivated to learn as much as possible and to implement those learnings in work with a mindset of being a better professional with every passing day.

Experience

1. Senior Program Manager

   Amazon

   Dec 2023 — Present · Bengaluru, IN

   Engineered Same-Day Delivery Program across 30 cities, boosting Same-Day deliveryspeed performance by 850 bps and expanding product range to include large items.• Orchestrated multi-cycle connection program, accelerating delivery speed by 3 hours,yielding ₹300 million in annual savings, and enhancing delivery success by 100 bps.• Streamlined arrival patterns of line haul vehicles, achieving 68-minute early arrivals,optimizing labor planning by 12%, reducing OTR headcount by 7.5% and elevatingdelivery success by 2%.• Pioneered direct sellers-to-hub connections in 25 cities, improving delivery promise from1 day to 0 days by 90 bps and cutting C2P from 2.5 days to ~1 day.• Revamped 3P delivery network in 50+ Tier-2/3 cities with rail connections and IPCs,enhancing ordering cutoff by 4 hours, boosting delivery speed by 100 bps and narrowingClick 2 Promise (C2P) to Click 2 Delivery (C2D) gap by 1.5 days.• Led mobile buyback defects reduction program, slashing defects from 22% to 10%, improving exchange discount offering to customerfrom ₹4,300 to ₹5,300, increasing attach rate from 7% to 10% and driving incremental GMS of ₹800 million, improving exchangecompetitiveness of Amazon vs. competitors.• Redesigned buyback workflow with product & program interventions, cutting doorstep time by 20%, increasing delivery associateproductivity by 10%, reducing customer contacts by 4.5% & reduction in customer contacts (CPU) by 600bps.• Introduced Phone Setup Service at customer doorsteps in T10 cities with average delivery feedback score at 4.84/5, boosting deliverysuccess by 750 bps & uplifting GMS by ₹50 million.• Devised Open Box delivery workflow to enhance customer experience, minimize concessions and returns by 24%, saving ₹200 million• Directed network expansion of Amazon postcodes, replacing ~14K Indian Postal pin codes by geocode based attainment system,improving productivity by 10%, reducing mis-sorts by 45% and enhancing delivery success by 150 bps

Education

• Indian Institute of Management, Indore

  MBA - Master of Business Administration, General Management

  2018 — 2020

• Vidya Pratishthan Marathi Medium School, Baramati

  SSC, Science

  2002 — 2011

• Visvesvaraya National Institute of Technology

  Bachelor of Technology (B.Tech.), Mechanical Engineering

  2013 — 2017

• CHATE JR. COLLEGE, PUNE

  HSC, Mathematics

  2011 — 2013

Skills

• Customer Service