Shailesh Pandey
Digital Workplace Services | IT Service Desk | IT Service Management | Solution Architect |Pursuit- Presales Support | Digital Transformation |Client Success & Retentions |DEX ,CX & UX | Service Desk |Project Management
- Role
- Manager Capabilities & Projects - Dws at Mphasis
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Shailesh Pandey
With over 17+ years of experience in process design/re-engineering, service management…
Experience
Manager Capabilities & Projects - Dws
Jun 2023 — Present · Pune, IN
Pursuit support – Overseeing RFPs and RFIs for new business opportunities, offering solutions designed for end-user support services integrated with next-generation service desk models, automation, and orchestration.Capability Building – Developing new capabilities such as DEX, Generation AI, and staff augmentation through exploration of new products and establishment of partnerships with vendors.Delivery Enablement- Facilitating delivery through digital transformation, process frameworks, training and learning materials, with a focus on improving employee experience.
Education
University of Lucknow
Bachelor's degree
1996 — 1999
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