Shailesh Gautam

About Shailesh Gautam

As a ServiceNow IT Specialist with a Bachelor of Commerce degree and ITIL certification, I have five years of experience in supporting organizations in maintaining their cutting-edge technical infrastructure. I am passionate about delivering quality service and solutions to clients and users, and eager to join a dynamic and innovative team.With extensive experience in email hosting and seamless data migration, I am a Technical Support Engineer at Zoho Corporation. Passionate about complex systems and committed to client success, I specialize in delivering reliable solutions that enable organizations to transition smoothly to efficient email ecosystems.Key Skills:Email Servers: Expertise in configuring, optimizing, and troubleshooting various email server environments. Proficient in IMAP, POP3, SMTP, and ActiveSync protocols, ensuring a strong grasp of email communication standards.Email Data Migration: Skilled in executing seamless email data migrations while maintaining data integrity and minimizing disruptions.Email Hosting Setup: Experienced in end-to-end email hosting setup, tailoring solutions to meet diverse business requirements.Anti-Spam Filtering: In-depth understanding of spam classification and prevention techniques, ensuring secure and relevant email communication.Leadership: Leading a team through technical challenges while fostering collaboration, innovation, and continuous improvement.I am dedicated to providing top-tier support and solutions in email hosting and data migration. My ability to simplify complex technical concepts allows me to bridge the gap between DevOps teams and evolving business challenges. By working closely with diverse teams, I ensure the seamless integration of cutting-edge email hosting solutions.In my previous role at Stem, Inc, I played an important role in the company\'s transition to a new network system at a new office location. I worked on industry-leading tools like Jira, Azure AD, O365, and O365 Exchange, and ensured smooth and timely communication and coordination with stakeholders and vendors. I also contributed to the improvement of incident management and SLA processes, resulting in increased user satisfaction and reduced downtime.

Experience

1. Technical Support Engineer

   Zoho

   Mar 2024 — Present · Noida, IN

   With extensive experience in email hosting and seamless data migration, I am a Technical Support Engineer at Zoho Corporation. Passionate about complex systems and committed to client success, I specialize in delivering reliable solutions that enable organizations to transition smoothly to efficient email ecosystems.

Education

• Swami Vivekananda Subharti University, Meerut

  Bachelor of Commerce - BCom, Business/Commerce, General

  2018 — 2021