Shailesh Ganesan
Customer Success Manager (US) - Appknox | Enterprise-grade mobile application security
- Role
- Customer Success Manager - Us at Appknox
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shailesh Ganesan
Shailesh is a Customer Success professional currently working as a CSM at Appknox, where he helps enterprises strengthen their mobile application security through advanced AI-driven vulnerability analysis. Our work spans DAST, SAST, and API security audits, penetration testing, leveraging proprietary technology to identify severity, exploitation points, and ensure robust security architecture. Across his career, he has worked within the B2B SaaS ecosystem at companies like Stripe, Rippling, Inkle, HyperVue, and Tickertape, contributing across support, operations, and customer success functions. This experience has helped him develop a strong understanding of user behavior, system workflows, and scalable customer engagement strategies.He brings an intrinsic leadership mindset, with a deep curiosity for systems and a focus on building sustained, meaningful stakeholder relationships that drive long-term business continuity. Outside of work, he enjoy\'s writing, traveling, and making music.
Experience
Customer Success Manager - Us
Mar 2026 — Present · Bengaluru, IN
Drive early adoption, and value realization through structured lifecycle management and proactive engagementMonitor customer health, identify risks, and execute targeted interventions to improve retention and reduce churnLead business reviews QBRs to showcase ROI, usage insights, and growth opportunitiesCollaborate cross-functionally with Product, Support, Delivery, and Sales to resolve issues, influence roadmap, and unlock expansion opportunitiesEnable customers with best practices, security insights, and workflow optimization to maximize platform utilizationBuild strong stakeholder relationships across technical and business teams to ensure long-term partnership success
Education
Presidency University Bangalore
Bachelor of Arts - BA, Mass Communication/Media Studies/psychology
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