Shailesh Dave
Fraud Analyst at Reliance Communications; Assistant Manager at WNS Global services Ltd.
- Role
- Assistant Manager at WNS
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
Experience
Assistant Manager
Aug 2014 — Present · Navi Mumbai, IN
A) WNS Global Services Pvt Ltd.(From 07th Aug 2014 to till date)Designation – Assistant ManagerClient : FLIPKART:Flipkart is an e-commerce company founded in 2007.It operates exclusively in India, where it is headquartered in Bangalore. Flipkart\'s website is one of the 10 most visited websites in India. Today, Flipkart is present across various categories including movies, music, games, mobiles, cameras, computers, healthcare and personal products, home appliances and electronics, stationery, perfumes, toys, apparels, shoes etc.Work Profile : Working as a AM for Pilot Process of Front End FLIPKART Customer Care atWNS. Handling a team of 30 Assosiates. Current Job Profile includes Real-time monitoring, coaching & mentoring the team Imparting training to new staff members, checking the quality of team member & hold briefing sessions for new updates. Coordinating with Flipkart Bangalore Team for critical issues with regards to Delivery.
Education
Don Bosco School, Dombivli
Bachelor of Commerce (B.Com.)
1990 — 1998
Skills
- Business Analysis
- Revenue Assurance
- Fraud Prevention
- Mis
- Customer Service
- Webchat
- Business Development
- Customer Relationship Management (Crm)
- Team Management
- Management Information Systems (Mis)
- Service Delivery
- Telecommunications
- Gsm
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