Shailesh Bajpai
IT Analyst @Microland Limited
- Role
- IT Analyst at Microland Limited
- Location
- Kanpur, UP, IN
- LinkedIn followers
- 500 followers
About Shailesh Bajpai
I am a fresher with a strong interest in Cloud Computing and DevOps, currently learning and building my foundation in modern IT infrastructure and automation practices. I enjoy understanding how applications run on cloud platforms and how systems are managed efficiently in real-world environments.My current learning focus includes: Cloud fundamentals – compute, storage, networking, and security basics Linux basics and system understanding DevOps concepts – CI/CD basics, automation, and monitoring Networking fundamentalsI believe in consistent learning, practical exposure, and strong fundamentals. I am actively improving my skills through self-learning, hands-on practice, and exploring real-world use cases.I am looking for entry-level opportunities where I can learn from experienced professionals, contribute as a team member, and grow into a skilled Cloud / DevOps professional.
Experience
IT Analyst
Feb 2026 — Present · Gurugram, IN
Marsh Mclennan•Provided Level 1 IT support to end users across enterprise environments via calls, emails, and ticketing systems•Logged, monitored, and resolved incidents following ITIL processes and SLA guidelines•Performed basic troubleshooting for OS, applications, hardware, and network-related issues•Assisted users with account management, password resets, access permissions, and system configurations•Gained exposure to cloud-based applications and services while supporting user issues•Identified recurring issues and escalated them to L2/L3 teams with proper documentation•Monitored system alerts and ensured smooth operation of IT services•Maintained detailed incident documentation and resolution notes•Coordinated with internal infrastructure and application teams for faster resolution•Developed a strong understanding of enterprise IT support workflows and environments
Education
PSIT Kanpur (Pranveer Singh Institute of Technology)
Bachelor of computer applications
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