Shailesh A Dhawad
ServiceNow Developer at Ellucian || Ex-Infosys || CSA Certified || ITSM || Javascript || Integration || Service Portal
- Role
- Servicenow Developer at Ellucian
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Shailesh A Dhawad
Certified ServiceNow Administrator/Developer,having IT industry experience in service now admin/development currently working with Ellucian • Designing, Developing the Catalog items, Record producers, Order guides, Workflows, Basic understanding flow designer functionality.• Built the forms or catalogs from scratch along with advanced customizations. • Worked on SLM (Service Level Management) configuration for Incident Management, Service Request Fulfillment and Change Module. • Worked on Configuration of the Client side(Client Scripts, UI policies, UI Actions, Glide Ajax), Server side(Business rules, Script Includes, ACL, Workflow editor) and Customized Email Configuration. • Created the custom tables and database views, Reports, Dashboards based on requirement. • Implemented solutions on incident Management, knowledge Management, problem Management, Change Management.• Having knowledge on Rest API, outbound, inbound integration.*Experience creation of the new workflows and modifying existing configuration of in Workflow Editor. • Experience in all phases of application (ServiceNow) development process (Requirement Gathering, Design, Development, Testing, Implementation, Transition, Production Support).
Experience
Servicenow Developer
Jan 2024 — Present · Bengaluru, IN
Currently working on ServiceNow Development enhancement stories and projects. • Working on Agile approaches for project management.• Working on business rules, Script includes,email script, flow designer, REST API, and CSM.
Education
Yeshwantrao Chavan College of Engineering - YCCE
Bachelor of Engineering - BE
2016 — 2020
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