Shailendra Solomon

About Shailendra Solomon

ABOUT ME :Motivated and Ambitious asset to give timely and accurate performance and support to develop and enhance a team. Possessing excellent management skills and having the ability to work with the minimum of supervision. Having an ability to lead by example, consistently hit targets, improve and share best practices and organise time efficiently. Objective is to make a significant contribution for a challenging assignment that allows me to effectively demonstrate my team-building skills, improvise and up-skill transitions and process migrations, while also ensuring complete job satisfaction and the opportunity to grow with organisation.

Experience

1. Partner Care Manager

   ConnectWise

   May 2020 — Present · IN

   Engage in any/all escalated Clients issues/ concerns. Hands-on experience on ConnectWise Manage Application/ ConnectWise University. Conduct training sessions within team to share process and product updates. Coordinate with VP’s, CFO’s, CEO’s and Senior Management Team from multiple departments to drive resolution. Focus on partner satisfaction and improving partner experience. Manage and respond to all partner escalations in a timely manner. Regularly update Billing/Accounting/ IT Support and Product Escalation Team on the current known issues. Mentor new-hire PCMs, or provide skills enhancement training for incumbent team members. Complete specialized projects as assigned. Proactively recognize, recommend, and implement improvements to Partner Care programs and process. Act as an advocate and voice of the partner for internal teams. Maintain recordkeeping to allow for tracking of key metrics.

Education

• Ornellas High School

  ssc, High School/Secondary Diplomas and Certificates

  2000 — 2003

• Sridhar University

  Bachelor of Arts (B.A.), General Studies

  2010 — 2012