Shailendra Singh Khangarot

Operations Lead @Zomato

Gurugram, IN

Leading Pan-India logistics cost optimization projects, with a focus on automating core delivery workflows to reduce manual effort and ensure compliance.• Partnering with tech teams to build scalable systems and automate logistics processes — reducing manual interventions by over 30% across ops functions.• Led automation and successful launch of 200+ new zones (incl. Pune), ensuring on-time go-lives with minimal manual support.• Designed and implemented Airflow-based real-time multiplier flow, eliminating the need for manual RC uploads and reducing turnaround time by 80%.• Automated several business-critical processes like incentive multipliers, EP strike-offs, CPO triggers, festival inputs, star change workflows, and manual rider onboarding, driving accuracy and faster execution.• Built end-to-end tracking systems and validation tools to minimize approval delays and enable better visibility across 200+ cities, covering Tier-1, Tier-2, and Bharat zones.• Cleared major backlogs across central functions and stabilized key operational pipelines in the logs cost vertical.• Frequently collaborated with city teams despite bandwidth constraints to streamline execution and ensure accountability.• Currently driving full automation of cohort-based RC multipliers and capacity logic, with ongoing coordination between city and tech stakeholders.

Maharishi Dayanand Saraswati University, Ajmer

Bachelor's degree, Economics &Statics