Shailendra Singh

About Shailendra Singh

Almost more than 10 years of experience and success in driving IT operational growth with leading start-up and turnaround efforts. Having Expertise in IT Infrastructure Management, Change and Incident Management for Operational growth. Responsibilities: · Ownership of all changes and driving the change through its entire Life Cycle.· Proven experience of Program management and effective change management.· Responsible for reviewing RFC and proceeding with go/no go decision via approval / reject process.· Take complete ownership of change plan facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes.· Perform standard Quality checks whenever a new change is registered & pushing them ahead for further approvals.· Preparing agenda of all changes qualified for CAB and sending invite to all stake holders (Internal/3rd party/Customer)· Chairing Internal and Customer CAB on daily/weekly & recording Minutes and send it across post CAB.· Maintaining the FSC.· Convenes urgent CAB or ECAB meetings for all urgent RFCs.· Updates the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.· Review all implemented changes to ensure that they have met their objectives, refer any that have been backed out or have failed.· Initiate PIR for any failed/backout Change or any MI reported cause of a Change.· Demonstrated skills in managing offshore team members throughout the project lifecycle while maintaining coordination with onsite management and providing them with regular updates about the project.· An astute leader with hands on experience in leading teams for successful project implementation /process transition while ensuring a high-quality customer experience.· Monitoring offshore operation management. Understanding client needs, requirements, and expectations and devise solutions accordingly.· Meeting deadlines & turnaround time without compromising on quality and defining and adhering to SLA in an effective manner.· Hands-on experience on ITIL implementation and process improvement.· Collaborate with technical teams to create the RFC as per the requirement raised by customer.· Work with the quality team and propose team performance enhancement plans to ensure team would meet the quality standards set by the client.· Conducting Change Management awareness session for delivery teams supporting the account and guide them on the Change Management process.ITIL 4 Foundation Certified.

Experience

1. Senior Specialist - Program & Project Management - Cloud & Infra

   LTIMindtree

   Aug 2025 — Present · Mumbai, IN

Education

• Smt. K.G. Mittal Institute Of Management

  Bachelor's in management study

  2003 — 2006

Skills

• Service Delivery Management
• Itil V3 Foundations Certified
• IT Service Management
• Itil
• Service Operation
• Incident Management