Shailendra Sharma
Manager-crm @Raheja Universal
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WORK HISTORY
Manager-crm @Raheja Universal
Mumbai, IN
EDUCATION
Indian Institute of Planning and Management, Global Open University
Bachelor of Science (IT) , Computer and Information Sciences and Support Services
ABOUT SHAILENDRA SHARMA
I am a proactive and performance-driven professional with over 15 years of experience in Customer Relationship Management (CRM), Debt Collection, Accounts Receivable, Client Servicing, and Team Leadership across the Real Estate, Healthcare, and BPO industries.Throughout my career, I have successfully managed end-to-end processes, resolved client escalations, and optimized payment strategies to drive revenue growth. My expertise lies in client relationship management, debt collection, negotiation, conflict resolution, and ensuring compliance with regulatory standards for timely debt recovery while maintaining strong customer relations.I excel in strategic planning, process optimization, and cross-functional collaboration, ensuring smooth operations and an enhanced customer experience. With a strong ability to implement innovative solutions, optimize payment strategies, and drive revenue growth, I have consistently led teams to operational excellence and fostered a culture of accountability and transparency.I am now seeking a senior managerial role where I can leverage my extensive experience in client management, operations, and strategic leadership to contribute to an esteemed organization’s success.Let\'s connect at s••••••••@gmail.com and explore how I can bring your visions to life and contribute to your organization\'s success!
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