Shailendra Sharma
Sr. Manager – Technical Support Engineering | SaaS Operations & Platform Support | Big Data, Cloud (Azure, AWSGCP), Security | Enterprise & Customer Escalations | Ex-Microsoft | Azure - Certified
- Role
- Senior Manager Technical Support Engineering at Kyvos Insights
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Shailendra Sharma
With over three years as Manager of Technical Support Engineering at Kyvos Insights, I lead a dedicated team in supporting SaaS and enterprise deployments. My work focuses on overseeing implementation, operations, and support for the Kyvos Insights SaaS platform, ensuring its high availability, scalability, and security. Leveraging my expertise in SaaS operations, enterprise security, and cloud technologies, I collaborate with cross-functional teams to resolve complex issues, manage customer escalations, and drive product optimization. My commitment is to enable enterprise customers across sectors such as BFSI and supply chain to adopt data-driven solutions effectively.
Experience
Senior Manager Technical Support Engineering
Jul 2025 — Present
Education
Rajeev Gandhi technological university,Madhya pradesh
Bachelor of Engineering (B.E.), Computer Science
2007 — 2011
Skills
- Shell Scripting
- Business Intelligence
- Team Management
- Unix
- Requirements Analysis
- Business Analysis
- Mysql
- Hadoop
- Olap
- Requirements Gathering
- Java
- Software Project Management
- Linux
- Sdlc
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