Shailendra Saxena

About Shailendra Saxena

I have 27+ years in the GCC/ Shared Services industry with experience spanning GCC leadership, P&L responsibility, service delivery, transformation, sales & solutions, account management, relationship management, vendor management, quality, people, knowledge and process management. I am currently leading Talent Delivery for EY’s Global Talent organization. This is a Global Role in the EY Talent Executive responsible for selection, design, and implementation of all Talent Technology & Solutions (including GenAI solutions) covering all Talent sub functions - Talent Acquisition, Learning & Development, Performance & Reward and Mobility. I am also responsible for all Talent Reports, Analytics, and Insights and for service delivery across teams located onshore, in our Global Delivery Services organization (GDS) and with our vendor partners.Prior to my Global role, I led service delivery & transformation for all corporate functions in EY’s captive shared services organization, Global Delivery Services (GDS) leading people across six delivery locations. I have led teams across ten corporate functions. My key achievements included keeping our internal rate cards flat or lower year-on-year in a wage inflationary economy, growing our headcount at a CAGR of 12% and delivering 15% efficiency leveraging GenAI, Intelligent Automation and RPA. My role required close working relationships across different Member Firms at EY. Corporate functions that I led included Talent, Finance, Risk, Procurement, IT, InfoSec, Brand Marketing, Communications, Markets and Administrative Services. My Operations experience included responsibility for all Talent related matters including recruitment, rewards, recognition, onboarding, compensation, performance management etc. and delivering high employee engagement scores.I have divestiture experience from initial planning to RFP, vendor selection, commercial & contract negotiations, and relationship management. I also have strategic experience of standing up and expanding new teams for Automation, Solutions, Transformation and Transition, Global Vendor Management organization & Digital Products & Services.Prior to EY, I have worked in various roles in the Shared Services industry. These include setting up and growing KPMG’s Assurance Global Delivery Center in India and growing & managing multiple client accounts with Infosys BPM. I started my career with PwC Consulting advising multiple Indian business houses in their diversification strategy. Several of them successfully diversified into the BPO & Call Centre industry.

Experience

1. Global Talent Delivery Leader

   EY

   May 2024 — Present · London, GB

   Global Talent Delivery leader role at EY, based out of London. Current goal is to double the GDS footprint for EY’s Global Talent organization and eliminate work leveraging GenAI thereby reducing cost of Global Talent organization as a % of Total Net Revenue. Selection and deployment of new Technology solutions for all Talent functions. Currently working with SAP/ Success Factors, 8Fold, Microsoft, ServiceNow etc. on GenAI based self-service solution for Core HR queries, Interview Management, Onboarding, and a learning platform to improve employee experience. Manage and grow the GDS and vendor partner footprint across India, Philippines, Poland, and Latin America for Global Talent with focus on continuous improvement and transformation.

Education

• Delhi College of Engineering

  B Tech, Civil

  1989 — 1993

• The Wharton School

  Executive Education, BPO - Cost, Quality & Productivity

• Harvard Business School

  Executive Leadership Program, Strategic Leadership Program for EY Partners

• Delhi College of Engineering

  M Tech, Civil

  1993 — 1995

• INSEAD

  Executive Education, Managing Global Virtual Teams

• Indian Institute of Management Bangalore

  MBA

  1998 — 2000

Skills

• Offshoring
• Crm
• Consulting
• Program Management
• Customer Relationship Management (Crm)
• Risk Management
• Team Management
• Service Delivery
• Business Analysis
• Global Delivery
• Vendor Management
• Business Strategy
• Business Process Outsourcing (Bpo)
• Management
• Process Consulting
• Bpo
• Management Consulting
• Business Process Re-Engineering
• Transition Management
• Change Management
• Outsourcing
• Business Process Improvement
• Business Transformation
• Leadership
• Strategy
• Solution Architecture