Shailendra Rai

About Shailendra Rai

Project Management:• Managing projects right from the conceptualization stage to the execution.• Regularly monitoring the progress of projects - involving review of all deliverables, slippages, defects, and taking appropriate corrective and preventive measures, if required.• Conducting periodic Project Reviews and communicating the findings to all the stakeholders.• Managing stakeholder communication across multiple lines of business on Project milestones, process changes and escalations.Operations Management / SLA Adherence:• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize its efficiency. • Setting up targets, SOP & SLA and maintaining adherence to CTQ (Critical to Quality) & CTP (Critical to Process) targets while planning the process.• Driving the need for process improvements and adoption of technology solutions through appropriate data oriented analysis.Client Engagement and Servicing • Facilitating the client with right choice of studies based on the needs and objectives and to structure outcomes accordingly.• Mapping client requirements, identifying areas for improvement and implementing measures to maximize customer satisfaction levels.• Ensuring continuous interaction with customers to make sure that areas of concern are removed to initiate improvements in service.Market Research:• Spearheading market intelligence activities for ascertaining market trends, influences and competition.• Honed with extensive research experience which includes identifying consumerism trends, evaluating product positioning, identifying consumer segments, scope for new product/service development, Concept Testing and Market Feasibility Studies.Team Management• Lead, Manage and Mentor a team of Project Managers.• Designing & Executing specific people programs on Coaching and Development and Team Engagement.

Experience

1. Managing Partner

   Neoteric Research Services Llp

   Jul 2021 — Present · Mumbai, IN

Education

• Bangalore University

  BSC, Computer Science

  1999 — 2002

• Tilak Maharashtra Vidyapeeth, Pune

  MBA, Information Technology

  2007 — 2009