Shailendra Kumar Singh

About Shailendra Kumar Singh

Cybersecurity professional specializing in Endpoint Security, Vulnerability Management…

Experience

1. Sme Security

   Microland Limited

   Jan 2022 — Present · Bengaluru, IN

   Experience in Implementing and managing Antivirus Projects including Installation, Configuration, Upgradation, Policy creation and troubleshooting of SentinelOne. New project onboarding, KA & KT Sessions, Shadowing & Reverse Shadowing and BAU Activities. Configuring tasks, policies, scheduled scans and adding scan exclusions based on client’s requirement. Project Onboarding, New Project knowledge acquisition and Knowledge transfer to team, Project playback sessions, Shadowing & Reverse shadowing and daily BAU activities. Performing daily activities, monitoring, and remediation of servers/ workstations for virus infections and threats. ePO event logs monitoring, Threat analysis & mitigation. Vulnerability assessment of Critical Application servers by Tenable IO & Tanium tools. Evaluate/deconstruct malware through open-source and vendor provided tools. Resolve client issues by taking the appropriate corrective action or following the appropriate escalation procedures. Utilize ticketing system and standard operating procedures for effective call processing and escalation to adhere to client Service Level Agreement (SLA) Perform all daily tasks related to AV compliance, Threat Incidents, Escalation management and Daily troubleshooting. Evaluate the type and severity of security events by making use of packet analyses and in-depth understanding of exploits and vulnerabilities. Participate in knowledge sharing with other analysts and develop efficient customer solutions. Maintain a working knowledge of local security policies and execute general controls as assigned. Mentoring team in day-to-day operations and handle escalations Prepare and reviewing all SOC solutions report as per client compliance. Monitoring team in day-to-day operations, ticket handling, daily reporting, and handling escalations.

Education

• United Institute Of Management Naini Allahabad

  MCA, Computers

  2005 — 2008

• K S Saket Post Graduate College Ayodhya Faizabad UP

  Master of Science (MSc), Mathematics

  2002 — 2004

Skills

• Client Issue Resolution
• Customer Relationship Management (Crm)
• Client Relationships Strengthening
• Customer Engagement
• Saas Software Support
• Client Co-Ordination
• T a Mapper
• Customer Experience
• Key Client Relationships
• Project Support
• Business Process Improvement
• Computer Software Training
• Microsoft Office
• Css3
• Javascript
• Html 5
• Key Account Management
• Jquery
• Client Relations
• Account Management
• Management
• Saas Crm Sales
• Operations Management
• Office Management
• Arcgis
• Business Analyst
• Real Estate Crm Support
• Product Consuling
• Managing & Implementing Software Products
• Customer Experience Management
• Client Management
• Office Administration
• Operational Planning
• Cartopia
• Web Design
• Client Services
• Requirements Gathering
• Photoshop
• Project Coordination
• Software as a Service (Saas)