Shailendar Singh
Director of Operations @Aarushi Infotech
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WORK HISTORY
Director of Operations @Aarushi Infotech
Hyderabad, IN
Workforce Management: WFM Governance & CoE | Forecasting & Capacity Planning | Scheduling & Real-Time Management | Performance Analytics & BI | Attrition & Bench Reduction• Contact Center Operations: COPC Implementation | Verint WFO | Avaya CMS | Multi-location Consolidation | Service Level Management | Dialer Operations & Queue Management• Digital & Automation: GenAI & RPA Project Leadership | Business Process Automation | BI Dashboard Design (Metabase, Power BI)| Oracle HRMS Deployment | Process Optimization• Business & Governance: P&L Management & Revenue Optimization | RFP Response & Solution Design | Stakeholder & Client Management | Change Management | SOP & Governance Design | Data Security & Compliance• Technical Platforms: Verint WFO, Avaya CMS, Aspect eWFM, Blue Pumpkin, Oracle HRMS, Metabase, Power BI, RPA Tools (UiPath)
EDUCATION
Osmania University
B. Sc, Electronics
Kakatiya University
MBA, Marketing
SKILLS
ABOUT SHAILENDAR SINGH
Award-winning Workforce Management and Operations strategist with 25+ years\' experience driving measurable transformation in BPO, BFSI, Healthcare, Telecom, and Government sectors. Expert in WFM governance, GenAI/RPA integration, operational efficiency, and P&L optimization. Proven track record of delivering ₹2.15 Cr incremental revenue, ₹1.63 Cr in automation savings, and 15–30% productivity improvements. Skilled in consolidating complex multi-location operations, building high-performance teams, and architecting scalable GCC setups. Recognized for innovation and operational excellence through multiple industry awards.
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