Shaila Patil
Senior Director, Oracle Cloud Infrastructure at Oracle
- Role
- Director Customer Success at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shaila Patil
A strategic and operationally savvy leader with over 20 years of experience in managing customer success, support & professional services teams in a global environment with a focus on the customer experience. Known for successfully delivering high-quality results across geographically dispersed teams as well as excellent communication and interpersonal skills at all levels. Years of experience in solving highly complex business problems across multiple functions and fostering an innovation and automation-first mindset within the organizationAreas of Expertise:• Developing strong technical teams and resilient leaders• Driving business transformations and effective change management• Establishing a culture of customer first, compassion, trust & accountability• Managing highly technical, experienced & diverse teams across multiple geographies
Experience
Director Customer Success
Jun 2020 — Present · IN
Leading Customer Success Specialists Strategy and Planning for APJC CX Center with an objective to increase customer adoption of Cisco solutions, accelerate the time to customer value, and there by influencing the growth of renewal rates for Cisco solution.
Education
Golden Gate University
MBA
Skills
- Cisco Technologies
- Leadership
- Pre-Sales
- Cross-Functional Team Leadership
- Cloud Computing
- Business Development
- Itil Expert
- Diversity & Inclusion
- Management
- Strategic Planning
- Voip
- Strategic Partnerships
- Program Management
- Networking
- Product Management
- Professional Services
- Conflict Management
- Team Leadership
- Vendor Management
- Go-to-Market Strategy
- Demand Generation
- Strategy
- Saas
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