Shailendra Singh
Director (Salesforce Practice) at Mphasis | 8x Certified
- Role
- Director (Salesforce Practice) at Mphasis
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shailendra Singh
Salesforce Delivery Leader with 15 years of experience in Program Governance, Delivery Management, People Leadership & active participation in Presales & Solutioning. I enjoy doing work that leads to successful delivery, building trusted relationships with clients, contributing to new business and helps scale the practice.
Experience
Director (Salesforce Practice)
Feb 2023 — Present
Own Salesforce delivery across multiple accounts in BFSI, Media & Healthcare industries, ensuring execution excellence, governance and strong client engagement.• Support presales with solutioning, RFP responses, effort estimations and POCs in partnership with Sales & Account teams.• Build and lead high-performing delivery teams through effective staffing, skill alignment and resource planning.• Establish delivery frameworks with governance reviews, KPIs, risk controls and proactive stakeholder communications.• Manage client relationships, handle escalations constructively and ensure commitments are met or exceeded.• Represent Salesforce practice capabilities for assigned accounts, contributing to positioning, account growth and profitability.• Partner with cross-functional leaders to influence delivery strategy, manage margins, optimize utilization and enable smooth execution.
Education
St. Mary's High School
High School, S.S.C Board
1991 — 2004
University of Mumbai
Engineer's Degree, Computers
2006 — 2010
Skills
- Adobe Flex
- Salesforce.com Implementation
- Java
- Saas
- Cloud Computing
- Pl/Sql
- Salesforce.com
- Integration
- Core Java
- Web Services
- Eclipse
- Jquery
- Servlets
- Force.com
- Apex Programming
- Javascript
- Salesforce.com Consulting
- Sql
- Html
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