Shahnoor Shaikh
Technical Support Engineer | Production & Cloud Support | Linux • AWS • SQL • Kubernetes | DevOps Enthusiast
- Role
- Technical Support Engineer at CredAble
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shahnoor Shaikh
Application & Production Support Engineer experienced in managing Linux and AWS-based production systems, SQL troubleshooting, Kubernetes monitoring, and incident management. Skilled in log analysis, automation using Shell/Bash & Python, and maintaining high system availability in 24×7 environments. Currently upskilling in DevOps, CI/CD, and cloud technologies with a focus on automation and platform reliability.
Experience
Technical Support Engineer
Mar 2026 — Present · Mumbai, IN
Provide L1/L2 production support for business-critical applications in a 24×7 environment.• Monitor and troubleshoot application issues using SQL queries, log analysis, and incident management tools.• Support AWS-based environments for application monitoring, issue investigation, and operational stability.• Manage and monitor Linux servers and Kubernetes workloads (pods, services, deployments).• Perform system health checks including CPU, memory, disk utilization, and service availability.• Analyze application and infrastructure logs to identify root causes and resolve incidents.• Assist in production deployments, service restarts, and patch upgrade activities.• Troubleshoot VPN, SFTP, and network connectivity issues.• Follow ITIL-based incident and escalation workflows while maintaining SOP documentation.• Collaborate with cross-functional teams to ensure timely issue resolution and platform reliability.
Education
University of Mumbai
Bachelor of Science - BS, Information Technology
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.