Noman Shaikh

About Noman Shaikh

I am a Client Success Manager (CSM) with 7+ years of experience in leading client growth, revenue ownership, and strategic account management across India and MEA (Middle-East & Africa) region. I manage a portfolio of 25+ clients, focusing on client satisfaction, retention, and farming of existing accounts to drive long-term revenue growth. I act as the main point of contact for hiring managers and key stakeholders. I am involved in handling recruitment needs, Contract Negotiation, Regular Client interactions to discuss Alumni feedback, escalation management, respond to any manager conversations pertaining to off boarding of resources such as End of Contract, Conversions, Terminations Resignations, etc.I provide market research and country-specific insights, including basic employment laws, to support informed client decisions. I have contributed to ISO audits ensuring process adherence and quality standards across operations.I have played a key role in the implementation of Salesforce ERP and an ATS systems, helping improve operational efficiency, reporting, and client engagement. As a team leader, I have managed and mentored teams ranging from 5 to 10 members, providing guidance, performance support, and direction to achieve both client and business objectives.

Experience

1. Client Success Manager

   Harjai Technologies

   Apr 2024 — Present · Mumbai, IN

   Working as an Account Manager and handling multiple clients for IT subcontracting and full-time positions.• Acting as the main point of contact for hiring managers and key stakeholders.• Regular onsite engagement with the client stakeholders to ensure that there is a regular “face of the service”.• On a regular hunt for new business opportunities from the allocated clients.• Manage escalations effectively and help to unblock issues with effective communication.• On a constant look out for new stakeholders within the client accounts, adding them to the CRM and proactively reaching out to make new introductions.• Managing BFSI, E-learning, IT Service Based & IT Product based clients.• Having regular meetings with Line Managers to handle recruitment needs, process queries, discuss Alumni feedback, respond to any manager conversations pertaining to off boarding of resources such as End of Contract, Conversions, Terminations and Resignations.• Ensuring to have higher revenues from the allocated clients.• Coaching, sharing knowledge, and collaborating with other team members and department.

Education

• Chikisak Samuhas Sir Sitaram and Lady Shantabai Patkar College of Arts and Science and V R Varde College of Commerce and Economics (Goregaon)

  Bachelor in Management Studies, Bachelor in Management Studies

  2015 — 2018