Mohideen
Information Technology Help Desk Analyst at Team Computers
- Role
- Information Technology Help Desk Analyst at Team Computers
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Mohideen
Support Consultant - Mondial IT Consultants
Experience
Information Technology Help Desk Analyst
Jun 2025 — Present · Mumbai, IN
Providing first level contact and conveying resolutions to the customer issues.•Properly escalating unresolved issues and queries to the next level of support •Knowledge of SLA, Active directory, DNS, DHCP, basic Outlook Troubleshooting and configuration •Logs incidents and service requests and maintains relevant records•Tracking, routing and redirecting problems to correct resources •Working knowledge of helpdesk software, databases and remote control
Education
Vivek College of Commerce
Bachelor's of Commerce
2018 — 2021
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