Rajiya Begum
Software Engineer(Tc) @Salesforce
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WORK HISTORY
Software Engineer(Tc) @Salesforce
Hyderabad, IN
Take ownership of customer issues reported and see problems through to resolution• Provide technical support to Salesforce customers via phone, email, chat, and web-based support.• Work cross-functionally with other teams to improve the customer experience.• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues• Developing and delivering technical documentation and training materials.• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams• Prepare accurate and timely reports• Document knowledge in the form of knowledge base tech notes and articles• Follow the SLA for issues with respect to the severity.• Other duties as assigned.
EDUCATION
Zero To Mastery Academy
Python
RVR&JC College Of Engineering
Bachelor of Technology - BTech
Geethanjali junior college
MPC
Nirmala Girls High School
SSC
ABOUT RAJIYA BEGUM
I turn messy sales data into dashboards that help Sales teams make faster, smarter…
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