Moulaali

About Moulaali

1.Have 9 Plus years of Relevant experience in Messaging and Collaboration services.2.Proficiency in delivering IT Services & Solutions entailing Exchange Server Administration, E-Mail, Ticketing & End-user Support Remotely. 3.Addressing user tickets regarding Exchange/SharePoint/One Drive/MS Teams.4.Possess good communication skills, Highly Initiative, Quick Self learner, and Team player.

Experience

1. Exchange Administrator

   埃森哲

   Mar 2016 — Present · IN

   Start the day by reviewing the Dashboard, and looking for new messages in the Message Center and checking Service Health. If any issues exist in Service Health, I review the details and history to be prepared if any of my users will be affected. If I have time after that I\'ll dip into Exchange and look for false positives in quarantine.Creation of user,License Assignment E3.Maintain User Management, Add Shared Mailboxes and Manage Services & Add-insHandling MS Teams issue and provide solution to end Users.MFA Enabling for UsersAssign the Exchange admin role to users who need to view and manage your user\'s email mailboxes, Microsoft 365 groups, and Exchange Online.Assign the User admin role to users who need to do the following for all users:Handling and support Microsoft Teams issue like Background Effects, Call Quality Dashboard Report, Audio Issue, Recovery of Data from SharePoint in Teams, Breakout Room, Forms, Polly survey, Private Channel and Teams owner Change.Performed the role of a front-end user support for e-mail troubleshooting, user requests & escalated cases Monitored server-level access by both internal & external sources to ensure secure enterprise.Handling and Troubleshooting the Outlook 2016 issues from Customers.Picking Service requests from the queues and meeting SLA before time.Perform the troubleshoot on One Drive issue like File missing, synch issue and Delegate Permission.Working on Outlook 2016 issues like Sync issue, delay in sending or receiving of emails, Missing Calendar Items and other Various Issues.

Education

• Nimra

  Bachelor of Technology (BTech)

  2011 — 2015