Junaid
#Sr. Customer service Agent-Operations@Intouchcx
- Role
- Sr Customer Service Agent at IntouchCX
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Sr Customer Service Agent
Apr 2025 — Present
Document queries accurately in CRM/ticketing tools (Salesforce) and internal systems, maintaining 100% quality standards and an average productivity of 10 emails per hour.Identified fraud indicators across original and linked customer accounts through detailed account analysis.*Escalate high-risk fraud cases to Trust & Safety / Fraud & Identity teams in line with escalation SOPs. and adherence to updated policies.• Systematically escalate or transfer the irrelevant issues to the relevant owners/ teams according to processes and standard policies.
Education
JNTUH College of Engineering Hyderabad
Bachelor of Technology - BTech, Mechanical Engineering
St Mary's Engineering college
B. Tech , Mechanical Engineering
2016 — 2020
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