Aleem Basha

About Aleem Basha

Operations Leader | Driving Efficiency, Growth & Team Excellence Across SaaS, Logistics & IT I believe that the core of every high-impact organization lies in operational clarity, empowered teams, and a relentless pursuit of measurable outcomes. With over 10 years of experience across India and the MENA region, I’ve transformed this belief into action—leading cross-functional teams, optimizing end-to-end processes, and driving digital transformation across multiple industries. Customer Success Manager – Fleetx.io Drove SaaS adoption across enterprise clients, leading to 30% higher retention and 20% reduced churn. Recognized with 1st & 4th Place CS Weekly Awards (Pan India) for performance excellence and client engagement. Director – Carriazetech Delivered 30% efficiency gains by revamping IT service delivery processes and building stronger client alignment across verticals. Operations Manager – Shadowfax Streamlined last-mile logistics for India’s leading delivery network, reducing delivery turnaround time by 40% and enhancing ground-level productivity through tech-enabled workflows. Ops Manager & BD – Al Miraj International (Talabat Partner) Spearheaded HRMS SaaS and operations transformation across Kuwait, generating 25–30% YoY revenue growth through tailored client success strategies. Customer Support Unit Manager – Karvy Digikonnect Led 100+ member teams delivering tech and support services. Implemented SLA-driven quality programs that significantly boosted client satisfaction scores. What Sets Me Apart Proven leadership in building scalable, high-performance teams Track record of improving customer retention, process velocity, and bottom-line results Cross-industry expertise: SaaS | ERP | CRM | Logistics | IT | BPO Data-driven, outcome-focused approach to every business challenge My Mission: To empower organizations through operational transformation, digital adoption, and customer-centric growth strategies. Let’s connect if you\'re looking for someone who brings passion, performance, and people-first leadership to the table. Reach me at: a••••••••@gmail.com |+91••••••••79

Experience

1. Manager, Customer Success

   Fleetx.Ai

   Nov 2022 — Present

   Led post-sales customer onboarding and success strategy, resulting in a 30% increase in product adoption across enterprise accounts. Managed a portfolio of high-value clients across logistics and supply chain verticals, reducing churn by 18%. Worked cross-functionally with Product and Tech teams to customize features based on client feedback and operational challenges. Conducted quarterly business reviews (QBRs) to ensure continuous customer value and upsell opportunities. Established KPI frameworks and reporting systems to track ROI for clients on a real-time basis.

Education

• St. Joseph's College (IN)

  Vocational

  2009 — 2011

• St. Joseph's Computer Academy

  Diploma of Education

  2009 — 2010

• St. Joseph's College (IN)

  Intermediate Public Examination (Vocational)

  2009 — 2011

• Konda Reddy Rayalaseema High School

  SSLC

  2007 — 2009

• Madina Engineering College

  Bachelor of Engineering - BE

  2011 — 2015