Shaifali Gupta
Product Manager | CSPO-Certified | 8+ Years Driving Digital Healthcare Solutions Across Providers, Payers & Pharma
- Role
- Product Manager at CitiusTech
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shaifali Gupta
I am a CSPO-certified Product Manager & Business Analyst with 8+ years of experience…
Experience
Product Manager
Aug 2022 — Present · Gurugram, IN
HealthEdge (Aug 2022 – Jul 2025)· Led the end-to-end development of a plug-in product from concept to go-live, reducing manual efforts by 75% and cutting operational costs by 50% for client workflows.· Directed all phases of the product lifecycle: discovery, requirement gathering, solution design, prototyping, release planning, and post-launch maintenance.· Conducted 20+ client interviews and feedback sessions to uncover pain points, translating insights into product features that improved adoption and satisfaction.· Designed and executed feature roadmaps, defining epics and release plans that accelerated delivery while maintaining regulatory compliance.· Championed Agile practices (backlog grooming, sprint planning/reviews) that improved delivery predictability and increased stakeholder engagement.· Delivered UAT sessions and product demos that secured client buy-in and facilitated faster sign-offs.· Created comprehensive documentation and user manuals for each product release, reducing support requests and onboarding time for new users.· Partnered with cross-functional teams (engineering, QA, UI/UX, client services) to integrate feedback and continuously improve product quality.Sound Physicians - Aug 2025 – Present· Designed data-driven reporting solutions, deriving insights from multiple reports to create KPIs and dashboards that improved decision-making across physician networks.· Developed dashboard controls and report categorization frameworks, increasing usability and efficiency for end-users.
Education
Jaipur National University
Master of Business Administration - MBA, Information Technology
Guru Gobind Singh Indraprastha University
Bachelor's degree, Computer Science
2014 — 2017
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