Shaibalik Pal

About Shaibalik Pal

I help enterprise organizations build future-ready workforces and unlock business growth through strategic learning and capability development.Currently, I serve as Principal Customer Success Manager at Udemy, managing an $8M+ enterprise portfolio across leading organizations in Technology, IT Services, Manufacturing, and Pharma. I partner closely with C-suite leaders, CHROs, and L&D executives to align workforce capability building with strategic business outcomes.Across 12+ years in SaaS, EdTech, and enterprise technology, my work has focused on driving long-term customer value, revenue expansion, and strategic partnerships. I have consistently delivered strong outcomes through consultative engagement, achieving high Net Revenue Retention and ~20% YoY account growth across key enterprise accounts.My experience spans the full enterprise lifecycle, from building new markets and acquiring strategic accounts to scaling global partnerships and driving renewals at scale.Previously:• Built BEGiN Learning’s India business from the ground up, scaling it to seven-figure revenues while leading the India go-to-market strategy.• Helped scale enterprise adoption of developer infrastructure solutions at ImageKit.io.• Held revenue and account leadership roles across fast-growing SaaS and EdTech organizations.I recently completed my Executive MBA from the Indian School of Business (ISB), strengthening my ability to connect business strategy, customer success, and organizational capability building.Always open to connecting with leaders building high-impact organizations.

Experience

1. Principal Customer Success Manager

   Udemy

   Mar 2026 — Present · New Delhi, IN

   Maintain CXO, VP level relationships with Udemy’s Enterprise accounts across IT/ITES,Manufacturing, BFSI, and Retail sectors.• Complete ownership of accounts and the book of business ($5M+). Aligning all keystakeholders with the vision and helping clients on their journey while growing with Udemy• Primary owner of Udemy - Customer relationship within the domain of the Learning programstrategy, implementation, and adoption of the Udemy platform• Strategic consultant and trusted advisor to the program’s Executive Sponsor and keystakeholders, who define or represent customer learning strategy and goals• Deliver Quarterly Business Reviews, Product Updates, Check-in etc, to re-enforce UdemyValue, and identify Expansion & Experience Opportunities

Education

• Indian School of Business

  Master of Business Administration - MBA, Marketing, Leadership and Strategy

• INSEAD

  Certificate Program, Corporate Entrepreneurship and Global Strategic Management

• CHANDIGARH UNIVERSITY

  Bachelor of Business Administration - BBA, Advertisement & Marketing

Skills

• Event Management
• Mysql
• Leadership
• Customer Relationship Management (Crm)
• Training
• Team Management
• Account Management
• Microsoft Office
• Sales
• Html
• Business Development
• Windows
• Sql
• Business Strategy
• Web Development
• C++
• Business Analysis
• C
• Email Marketing
• Matlab
• Saas
• Requirements Analysis
• Crm
• Management
• Salesforce.com