Shai Muse
Director at Calque Inc., for an innovative “Buy before you Sell” solution mortgage product.⭐️Process Implementation Expert|Risk Management|Quality Assurance
- Role
- Director of Client Experience at Calque, Inc.
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Shai Muse
Seasoned business partner of over 20 years, proactively identifying and mitigating credit risk. Recognized as Senior Financial Credit Risk Analyst, renowned for delivering written risk assessments and implementing effective controls. Known for maintaining a customer-centric approach and achieving 100% loan quality. Proficient in identifying and resolving process and procedural gaps while ensuring regulatory compliance and AML/BSA regulations are met.AREAS OF EXPERTISE INCLUDE:Compliance & Risk Analysis Fraud Prevention & InvestigationsBusiness Partnerships & Relationships Customer Service & SatisfactionCredit Risk Review & Analysis AML & KYC ProceduresCross-Functional Team Collaborations Mortgage Lending OperationsPerformance Review & Audits Vendor Relationships & Management Oral/Written CommunicationI\'m now using this expertise at Calque to help ensure our mortgage solutions meet the highest standards of credit quality, compliance, and client trust. We help your clients move forward confidently—without adding complexity to your process. Let’s find the right fit for your business.
Experience
Director of Client Experience
Apr 2024 — Present
As a Client Experience Director at Calque Inc. innovative \'Buy before you sell\' solution mortgage product, I excel in leading teams to success and collaborating closely with the CEO to develop and implement strategic processes that drive company growth and team efficiency while mitigating risk within the company. With a proven track record of enhancing client satisfaction and building strong relationships, I am dedicated to delivering exceptional service and value to our customers. I thrive in dynamic environments, where I leverage my expertise in team leadership and process optimization to drive business success and innovation.
Skills
- Mortgage Lending
- Credit
- Fha
- Loans
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