Shai Jones
Customer Support Operations Manager @Intuit
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WORK HISTORY
Customer Support Operations Manager @Intuit
Proves ability to lead programs/projects towards successful outcomes; directing a team of 40 in implementing technical and data policies, ensuring efficient operations.• Upon analyzing client reviews, achieved a 14% increase in client retention and satisfaction within a 4-month timeframe through strategic improvements; overhauling customer experience by perfecting product knowledge modules and training.• Reviews daily cases and conducts quality assessments to provide employee feedback.• Addresses and resolves IT and data-related issues, enhancing overall service delivery and performance.
EDUCATION
Women in Skilled Trades
Construction Management
University of Michigan
Political Science/Spanish
SKILLS
ABOUT SHAI JONES
Seasoned Operations Manager with over 13 years of experience, seeking to leverage…
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