Shahzad Merchant
Director of Tier Ii & Iii Support, Customer Care @Sorenson Communications
Washington, DC, US
EMAILS
s••••••••@sorenson.com
MOBILE NUMBERS
+19•••••••15
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WORK HISTORY
Oct 2022 — Present
Director of Tier Ii & Iii Support, Customer Care @Sorenson Communications
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Somerville, MA, US
EDUCATION
1999 — 2004
Rochester Institute of Technology
Information Technology
SKILLS
Time ManagementPublic SpeakingTechnical SupportSwitchesTeam ManagementSystem AdministrationHelp Desk SupportCustomer ServiceLan-WanIncrease ProductivityRecruitingSoftware InstallationResearchProject PlanningHardwareDatabasesProject ManagementData CenterMicrosoft OfficeSalesWindowsWireless NetworkingProcess ImprovementTelecommunicationsWanTrainingLeadershipSoftware DocumentationCall Center Start-UpCoordinating SchedulesTroubleshootingInformation TechnologyCrmManagementAmerican Sign LanguageCall CentersRoutersPowerpointNetworking
ABOUT SHAHZAD MERCHANT
Summary of Qualifications • Skilled leader with experience in improving team and…
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