Shahvir Anklesaria
Quality Manager - Teleperformance
- Role
- Quality Manager at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shahvir Anklesaria
Skilled and outcome-driven professional with over a decade of hands-on experience in call center and data processing operations.*Proficient in handling comprehensive operations, managing processes, handling large teams, stakeholders, and customer relations while consistently enhancing metrics and service level agreements to achieve business excellence.*Proficient in managing escalations, thereby ensuring the highest levels of customer satisfaction through problem-solving skills and First Time Right Approach methodology.*Experienced in nurturing talent, cultivating a sense of teamwork, and empowering employees to unleash their full potential.*Domain expertise - Financial and Health care services.
Experience
Quality Manager
Jul 2024 — Present · Mumbai, IN
Education
Institute of Hotel Management, Aurangabad
Culinary Arts and Related Services
2003 — 2006
Indian Institute of Management Bodh Gaya
Executive Program - Business Management
2022 — 2023
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