Shahvir Anklesaria

Quality Manager - Teleperformance

Role
Quality Manager at TP
Location
Mumbai, MH, IN
LinkedIn followers
500 followers

About Shahvir Anklesaria

Skilled and outcome-driven professional with over a decade of hands-on experience in call center and data processing operations.*Proficient in handling comprehensive operations, managing processes, handling large teams, stakeholders, and customer relations while consistently enhancing metrics and service level agreements to achieve business excellence.*Proficient in managing escalations, thereby ensuring the highest levels of customer satisfaction through problem-solving skills and First Time Right Approach methodology.*Experienced in nurturing talent, cultivating a sense of teamwork, and empowering employees to unleash their full potential.*Domain expertise - Financial and Health care services.

Experience

  1. Quality Manager

    TP

    Jul 2024 — Present · Mumbai, IN

Education

  • Institute of Hotel Management, Aurangabad

    Culinary Arts and Related Services

    2003 — 2006

  • Indian Institute of Management Bodh Gaya

    Executive Program - Business Management

    2022 — 2023

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Shahvir Anklesaria — Quality Manager at TP in Mumbai, MH, IN | Unifers