Sarang Shah

About Sarang Shah

Sales Leader | Cloud & Software Specialist | CX & Collaboration ExpertWith over 25 years of experience in software sales, I specialize in driving growth across Customer Experience (CX), Collaboration, and Cloud solutions. I’ve led high-performing teams and delivered consistent success across Enterprise, Commercial, Public Sector, and Scale segments in India and ASEAN.My strengths lie in strategic sales execution, Enterprise Agreements (EAs), buying programs, and building scalable go-to-market (GTM) strategies. I’m passionate about enabling cloud transformation, nurturing partner ecosystems, and leading competitive takeout initiatives that deliver measurable business outcomes.I thrive in complex, matrixed environments, collaborating across functions and leadership levels to drive precision, agility, and results. Whether it’s building a new team, launching a new solution, or expanding into new markets, I bring a blend of strategic vision and operational excellence to every challenge.Let’s connect if you’re passionate about transforming customer experiences, scaling cloud solutions, or building future-ready sales organizations.

Experience

1. Leader, Webex Customer Experience (India & Asean)

   Cisco

   Aug 2023 — Present · Mumbai, IN

   Spearheaded cloud transformation, transitioning 50% of Contact Center revenue to Cloud CX. • Successfully launched Webex Customer Experience Cloud DC in Singapore, enhancing ASEAN market presence. • Developed and executed a comprehensive ASEAN go-to-market strategy, onboarding diverse partners across the region. • Cultivated a high-performing team across India & ASEAN, achieving top productivity levels in the CX industry.

Education

• Cusrow Wadia Institute Of Technology

  Bachelor of Engineering (B.E.), Electrical Engineering

  1990 — 1994

Skills

• Business Development
• Key Account Management
• Selling
• Start-Ups
• Program Management
• Strategic Planning
• New Business Development
• Banking
• Business Analysis
• Team Management
• Management
• Business Strategy
• Sales
• Project Management
• Account Management
• Pre-Sales
• Product Management
• Leadership