Shahrukh Hasan
Configuration Engineer @Elections Ontario
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WORK HISTORY
Configuration Engineer @Elections Ontario
Toronto, ON, CA
Provided real-time technical support to Poll Techs, SDROs, and DROs during the election process, ensuring smooth operation of election systems and technology. Troubleshot and resolved hardware, software, and network issues encountered by election officials at polling stations. Assisted in the deployment, configuration, and maintenance of electronic voting systems and related equipment. Managed and responded to support tickets generated by poll workers through the Returning Office Support Network (ROSN), Technical Support Call Centre (TSCC), escalating issues as needed. Ensured compliance with security protocols and data integrity standards in handling sensitive election information. Documented technical issues, solutions, and best practices to improve future election processes. Collaborated with IT teams and election officials to implement quick resolutions and minimize disruptions. Conduct imaging of various hardware.
EDUCATION
North Maharashtra University
Bachelor of Engineering - BE
Loyalist College
Postgraduate Degree
ABOUT SHAHRUKH HASAN
With 8+ years of experience in QA Testing, I ensure software quality across banking, wealth management, insurance, and financial domains. Currently, at Elections Ontario, I provide Level 2 technical support to election officials, troubleshooting software, hardware, and network issues. Previously, as an IT Test Analyst at DCR Systems Group Inc, I helped deliver high-quality software solutions for major OEMs and financial institutions. Skills: Software Testing | Security Testing | Test Automation | Cloud (Azure, AWS, Salesforce)| IT Support Certifications: ITIL 4 | Security+| Azure Fundamentals Master’s in Cybersecurity – Loyalist College Always open to learning and collaborating on QA, cybersecurity, and IT support opportunities. Let’s connect!
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