Shahrukh Shaikh

Technical Support Engineer (L2 -l3) @CeX España - Webuy.com

Mumbai, IN

Managing the organization\'s and store\'s infrastructure.Configuring and managing devices like routers, switches, firewalls, and store servers for the smooth running of business.(Centrally managed, Meraki, Ruckus)Managing application environment monitoring on Icinga, including storage, AWS, and database environments, and performing troubleshooting accordingly.Responsible for replications across the organization.Perform various tasks, like alert configuration and device Addition/Removals in Icinga.Administration of Microsoft Windows, Anti-Virus, Servers, and Networks Responsible for ensuring that all escalations are progressed and updated in accordanceCreating and managing various standard operating procedures in a central repository helps teams perform maintenance, troubleshooting, and enhancement tasks.Managing users across domains and G-Suite.Working on the Jira ticketing tool.Involved in test plans and the managing of deployments and migrations.Performing server replacement tasks from the old AD server 2008 R2/2012 R2 to 2016 and 2019.Working with the application team, QA, and DevOps for deploying applications using salt.Supporting in-house applications and giving level 2 support

Matruchhaya Junior College

HSC

Lord’s Universal College

Bachelor of Science - BSC-I.T