Shahrukh Khan
I advocate for my customers.
- Role
- Manager, Technical Support Engineering at Salesforce
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Shahrukh Khan
As a Manager of Support Engineering at Salesforce, I have been leading a team focused on resolving complex technical challenges and driving continuous improvement initiatives. I work closely with cross-functional teams to ensure world-class support for Salesforce\'s global client base. My role also involves mentoring engineers, fostering collaboration, and improving processes to enhance client satisfaction.Prior to Salesforce, I was the Manager for Global Escalation Management & Technical Support Team, where I led efforts in middleware for the trucking industry. My team and I successfully spearheaded the company’s B2C efforts, overseeing technical troubleshooters and engineers. One of our proudest achievements was preparing clients for the ELD Mandate, which generated significant media buzz and played a pivotal role in the successful launch of Motive’s cutting-edge software and hardware in 2018.Earlier in my career, I served as a Client Relationship Manager in the healthcare industry, helping to retain key clients. I also have 5-7 years of experience in event management and marketing. My professional journey began with Touchstone Communications, where I worked with high-profile clients like Nationstar Mortgages, Quicken Loan Mortgages, Alliance Security, and several U.S-based insurance companies.I am passionate about my work and thrive on collaboration. My favorite aspect of any project is working with clients or business leaders to understand their business objectives and spark creative ideas. I’m always open to connecting with former colleagues, managers, or other creative professionals—feel free to reach out if you\'d like to connect.
Experience
Manager, Technical Support Engineering
Nov 2023 — Present · IN, US
Stipulate KPIs & OKRs on Departmental Level that is Aligned to Overall Strategic Goals• Hiring and Building a team of engineers in the Primary CSG Hub• Collaborating with Cloud Leaders to improve Partner Support Experience
Education
Allama Iqbal Open University
Bachelor's degree, Business Administration, Management and Operations
2014 — 2018
University of Cambridge
High School, Computer Science
2010 — 2012
University of Cambridge
Associate’s Degree
2012 — 2014
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