Shahrokh Kh

About Shahrokh Kh

Sales and “bottom-line” profits of the store. Recruit, hire, train, evaluate and counsel store employees. Schedule, organize and direct assignments. Maintain, encourage and possess “ownership mentality”. Develop and implement employee performance evaluations and improvement plans. Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner. Resolve customer problems or complaints by determining optimal solutions. Ensure interior and exterior of store is maintained to company standards. Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins. Provide exceptional customer service and ensure the employees also provide the same level of service. Communicate, execute, and manage marketing and merchandising programs. Conduct regular store meetings. Maintain and utilize surveillance equipment. Maintain adequate store supplies. Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank. Execute and monitor loss prevention and shrink programs. Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc. Assign service orders to technicians, schedule technicians to perform delivery and installation work at customer sites and ensure a first in/first out workflow. Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service center. Order and receive spare parts for service orders, return defective parts to RMA department file all service order and purchase order paperwork, review service orders for correctness in billing. Ensure all orders are properly documented and released for pick-up. Responsible for preparation of work schedules.

Experience

1. Owner

   Baskin-Robbins

   Dec 2015 — Present · CA

Education

• Azad university - south Tehran branch

  Bachelor's degree, Accounting and Finance

  1993 — 1997

Skills

• Financial Accounting
• Tax
• Microsoft Office
• Gaap
• Financial Analysis
• Ifrs
• Accounts Payable
• External Audit
• Quickbooks
• Account Management
• Accounts Receivable
• Management
• Financial Risk Management
• Microsoft Excel
• Auditing
• Fixed Asset Management
• Account Reconciliation
• Accounting
• Financial Reporting
• Salary Packaging
• General Ledger
• Project Planning
• Cost Accounting