Shahrazad Qaisi

Sales Solutions Associate @Insight

As a Sales Solutions Associate, I\'m responsible for providing customer service and managing the sales processes for an assigned team of Account Executives. My role is to assist with quoting, ordering, account management, mailbox and call management, part requests, report generation and order fulfillment. I\'m the AE\'s go-to for pre-sales support functions, including pre-qualification of accounts, product pricing, research, configuration and product information.*Connect with customers, partners and internal stakeholders to solve problems in support of the organization’s sales requirements. This will require that you prioritize and respond to incoming client calls and emails, follow-up on all open client returns in a timely manner, follow through to ensure orders are accurate, placed, fulfilled and shipped and, all the while, keep the sales teams informed of happenings within accounts.*Prepare, manage and submit sales quotes accurately into the appropriate quote entry system. Research technical information on product requests and ensure access to procurement.*Manage pricing (agreement manager, contract module) and work with vendors on special pricing.*Ensure special bid pricing is applied and correct cost is captured on every order before order is released. Ensure of contract compliance, where necessary.*Assist in special projects for clients and our sales teams: providing reporting, requesting and setting up new client sold-to’s, bill-to’s, and ship-to’s, assisting clients with Insight web accounts and providing ad-hoc status updates.