Shahram Hemmati
Head of Trading, Customer Retention @Sky
Signup · Get unlimited contacts
WORK HISTORY
Head of Trading, Customer Retention @Sky
SKILLS
ABOUT SHAHRAM HEMMATI
I am a tenacious and results-driven Leader, with a demonstrable track record of success gained in blue chip inbound and outbound customer sales and service orientated contact centre environments. I am commercially astute with foresight and business acumen to develop and execute innovative strategies, in line with business objectives and economic climate, impacting bottom line. I consider myself a consummate leader, with proven ability to translate strategic plans into workable goals to deliver results, exceptional coaching and mentoring skills with ability to motivate and performance manage large cross-functional teams. I am a driver of continuous improvement with Lean Six Sigma Yellow Belt experienced in implementing ‘best practice’ controls and a genuine passion for delivering first class customer service and driving sales; influential communicator with credibility required to manage change effectively and liaise with key suppliers, stakeholders and peers. Specialties:• Strategy Development & Execution • Call Centre Management, Metrics & Optimisation• Customer Service Strategy• Driving Inbound and Outbound Sales• Complex Project Management • Performance Management & Incentivisation• Financial Acumen & Budget Management• Lean Six Sigma Yellow Belt • Driving Continuous Improvement • Stakeholder Engagement • Team Leadership • Managing and Coaching Managers• One Contact Resolution • Significant Change Management I have worked with and for, high profile companies including Sky, TalkTalk and RAC, understanding strategic objectives to drive growth and delivering outstanding service levels.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.