Rajiv Shah
IT Service Delivery # Infrastructure Management Services # Operation Delivery Manager # IT Operation # Cloud computing # Azure # Windows Architect
- Role
- Senior Service Delivery Manager at Microland Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rajiv Shah
Service Delivery Leader with over 20 years of experience in IT Infrastructure and…
Experience
Senior Service Delivery Manager
Nov 2023 — Present · Mumbai, IN
Managing the overall customer Delivery Management for the India accounts in Insurance domain. • Handling of Quality initiatives towards Service Improvement Programs, working towards strengthening of Client Engagement and overall portfolio with the client includes my key deliverables• Handling EUS Services, Vendor Governance, People Management, Change Management, Extensive Management reporting, Project Management for IT End User Computing / Workspace collaboration Projects and IT• Budgeting and Cost Allocations
Education
Mithibai College, Mumbai University
B.Sc
1997 — 1998
APM Group
PRINCE2® Practitioner & Foundation.
2010 — 2010
EXIM (HP)
ITIL v3 Foundation
2008 — 2008
The Lean Six Sigma Company
Yellow Belt
2015 — 2015
Skills
- Process Improvement
- Microsoft Products
- Wintel System Administrator
- Management
- Networking
- Hp
- Active Directory
- Xp
- Portals
- Windows Server
- Pre-Sales
- Infrastructure
- Itil Process
- IT Service Management
- Change Management
- Service Delivery
- Technical Support
- Data Migration
- Itil Service Strategy
- Information Technology
- Team Leadership
- Cluster
- Vmware
- IT Strategy
- Software Documentation
- Solution Architecture
- Troubleshooting
- Servers
- Crm
- Itil
- Project Management
- Infrastructure Management
- Problem, Change and Incident Management
- IT Operations
- Vendor Management
- Microsoft Technologies
- Prince2
- System Administration
- Microsoft Cluster
- Microsoft Exchange
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.