Shahnaz Ansari
Customer Experience Manager @airtel
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WORK HISTORY
Customer Experience Manager @airtel
IN
Handled a team of 40 FSE’s & 2 TL’s as a Territory Sales Manager & responsible for direct sales of Telemedia products in residential/commercial segments through DSA’s. • Responsible for driving the Gross adds growth through a set of DSA’s, Distributor, Retailers and stores (both Franchise & Company owned). • Recruiting and providing training on product to DSA/Distributor manpower, lead generation through tele-calling ensuring availability of data from various sources. • Ensuring…
EDUCATION
Kamal Public School
Master of Business Administration (M.B.A.)
Delhi University
Bachelor's degree
ABOUT SHAHNAZ ANSARI
As a Market Planning Head at airtel, I manage the planning for the entire NCR FTTH network, identifying markets and areas for expansion. I also establish relationships with RWA/Builders/Realty developers for early permission closure. With over 10 years of experience in customer experience management, I have led initiatives for both B2B and B2C segments, ensuring seamless onboarding and complaint resolution. I have also collaborated with the engineering team to fix new acquisition complaints, achieving high customer satisfaction. Additionally, I have implemented new KYC processes, resulting in user-friendly applications and improved customer experience. I hold a Bachelor\'s degree in Accounting from Delhi University. I am skilled in sales management, customer relationship management, and business requirements.
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