Shahnawaz Sayyad
Training and Capability Building Specialist - Dtc @airtel
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WORK HISTORY
Training and Capability Building Specialist - Dtc @airtel
Present simulated scenarios to Airtel CROs for practice and skill development (We call it as Fitness Certificate).• Analyze low performers (Atmanirbhar CROs) through Store managers reviews, feedback, and Data analysis of Postpaid, Broadband and Airtel Black sales.• Once the low performers are identified We provide tailored training, mentorship, skill development, and role plays to help them achieve their targets.• Ensure 100% completion of Bi-weekly assessment (JKQ) and our daily learning app (Buzz).• To audit Airtel CROs cold calls to potential customers and give them feedback (We call it as Ironman Calling).• Product and Sales training of new updates.• NHIP Classroom training.
EDUCATION
Ismail Yusuf College - India
Bachelor's degree, Sociology and Political science
ABOUT SHAHNAWAZ SAYYAD
At Airtel, my primary objective is to enhance customer service and empowering Airtel CROs\' to perform better.From creating various scenarios for CROs\' skill development to analyzing performance metrics, providing tailored training, and overseeing sales call audits. I drive strategies for exceptional service delivery and growth.
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