Shahnawaz Khan
Senior Technical Manager @InfoBeans
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WORK HISTORY
Senior Technical Manager @InfoBeans
Munich, DE
Led strategic ServiceNow solutions architecture and technical project management for Logicalis Germany, focusing on FSM, contract management, and integrating customer ITSM systems.Managed complex integrations with international teams involving Workday, Salesforce, Azure, and Dell Boomi.Facilitated seamless cross-border communication and coordination with German stakeholders.
EDUCATION
Jai Govind Gopinath Higher Secondary School MHOW
Higher Secondary, Science
Devi Ahilya Vishwavidyalaya
BSC, Biology
SKILLS
ABOUT SHAHNAWAZ KHAN
Experienced ServiceNow Architect with 20+ years in IT, including 10+ years specializing in ServiceNow implementation, architecture, and custom application development. Delivered complex projects for top German clients like Deutsche Bahn, VW Group, and Logicalis GmbH. Expertise includes ITSM, ITAM, CMDB,FSM, Contract Management, and Strategic Portfolio Management, with strong skills in scalable integrations (Workday, Azure, Salesforce, Dell Boomi). Proven leader of cross-border teams, combining technical expertise with business value to drive success.Lived and worked in Germany from 2018 to 2021, and frequently travelling onsite since 2022. Currently based in India.Tech Stack Experience: ServiceNow ITSM, SAM, CMDB,FSM,SPMCertifications: • ITIL V3 Foundation • Certified Implementation Specialist – Software Asset Management • Certified Implementation Specialist – IT Service Management • Suite Certification - Now Assist for IT Service Management Pro Plus • Suite Certification - ITSM Professional • Suite Certification - Citizen Developer Core Skills Micro • ServiceNow Certified Application Developer • ServiceNow Certified System Administrator • Now Assist Executive Micro Cert • Micro-Certification - Agentic AI Executive • Micro-Certification - Virtual Agent • Micro-Certification - Configure the CMDB • Micro-Certification - CMDB Health • Micro-Certification - Predictive Intelligence • Micro-Certification - Platform Analytics • Micro-Certification - Automated Test Framework • Micro-Certification - Agile and Test Management Implementation • Micro-Certification - Introduction to App Engine Studio • Micro-Certification - Integration Hub • Micro-Certification - UI Builder • MCPD: Web Developer 4 • MCTS.NET Framework 4, Data Access • MCTS.NET Framework 4, Service Communication Applications • MCTS.NET Framework 4, Web Applications • Microsoft® Certified Professional Developer • MCPS: Microsoft Certified Professional
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