Shahnawaz Khan
Intent Analyst at Continuum Global Solutions | Analyzing Customer Voices & Providing Accurate Solutions.
- Role
- Intent Analyst at Continuum Global Solutions
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
Experience
Intent Analyst
Jan 2024 — Present · Indore, IN
As an Intent Analyst at Continuum Global Solutions, I analyze customer voice recordings to understand their intent, concerns, and expectations.My role focuses on identifying key issues, interpreting emotions and context, and providing accurate solutions or feedback to improve service quality.I work closely with the quality and operations teams to ensure every customer interaction meets performance standards and enhances overall customer satisfaction.
Education
Central Board of Secondary Education
Bachelor of Business Administration - BBA, Business Administration and Management, General
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