Shahnawaz Bhat

Experience

1. Quality Specialist

   Tata Consultancy Services

   Nov 2019 — Present · Bangalore Urban, IN

   System Administrator: TATA CONSULTANCY SERVICES, Bangalore Equipped with extensive experience in system administrator. Employs excellent leadership skills and multi-tasking strengths. Demonstrated ability to improve customer satisfaction. System administrator is responsible for managing, troubleshooting, licensing, and updating hardware and software assets. You will ensure that appropriate measures are proactively followed in response to unforeseen issues such as IT downtime or zero-day exploits.Working as System admin (L2). Installs, configures and does troubleshooting.• Installed and maintained network hardware and software, analyze and isolate issues, monitor networks to ensure security and availability to specific users, evaluate and modify the systems performance and identify user needs.• Incorporates new systems and upgrades existing systems.• Troubleshooting and maintainance Active directory, Microsoft issue such as azure, Ms office and intune and ping ID.• Executes hardware and software updates when necessary.• Assisted in systems administration and configuration in Windows application.• Identified,resolved and escalated issues and ensuring compliance with EY was maintained.• Assisted with the maintenance of e-mail and other Internet applications.• Ensured customers and staff were aware, understood and complied with systems and data security measures, policies and regulations

Education

• Gandhi Memorial College, Srinagar

  BA - Bachelor of Arts, Humanity

  2011 — 2015