Shahla Joseph
Director, Client Success Training @Modern Requirements
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WORK HISTORY
Director, Client Success Training @Modern Requirements
EDUCATION
Centennial College School of Business
Business Certificate
ABOUT SHAHLA JOSEPH
Highly motivated, creative and ambitious professional with extensive experience in customer service, training and management in the Health Care, Retail, and Customer Service industry. Experienced working with technical resources, customers, operations teams and senior executives. Able to work in fast pace environment, working with tight deadlines while meeting high level of quality. In recognition of constant solid performance, dedication and demonstration of competencies: • Part of 5970 Audit team – Consistently passed audit (5+ years) • Selected by VP/ Director of HBM (Health Benefit Management) to be a lead for BOC (Business Ownership Council) • 35 (+)# of releases implemented. 95 % success rate. • Selected as business lead for 3 major application migrations i.e: Reimbursement (Payer Portal- web app), Card Production (CPEU-Card Production and Eligibility upload), Pharmacy Services (Prices, Sources, DIMs-Drug Information management). • Stars@ Emergis Award on multiple occasions • Tony Award for four consecutive months
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